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Data Protection & Privacy Policy

Shropshire Estate Agents Ltd


Effective Date: 18 May 2026
 

This Privacy Policy explains how Shropshire Estate Agents (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website or contact us regarding our services.
 

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Shropshire Estate Agents
Shropshire Estate Agents Ltd
1, Montford Bridge
Shrewsbury 
Shropshire
SY4 1EU 

Email: hello@shropshireestateagents.com
Telephone: 01743 294800

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

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2. Information We Collect

We may collect and process the following personal information:

  • Name

  • Email address

  • Telephone number

  • Property address

  • Property requirements and preferences

  • Information submitted through contact forms or valuation requests

  • Communication records

  • Website usage data and cookies

  • Identification documents where legally required

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3. How We Collect Your Information

We collect information when you:

  • Submit a contact form

  • Request a property valuation

  • Register for property alerts

  • Enquire about a property

  • Contact us by phone, email, or social media

  • Use our website

We may also receive information through property portal integrations including:

  • OnTheMarket

  • Rightmove

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4. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Arrange property valuations and viewings

  • Provide estate agency services

  • Send property updates and relevant communications

  • Manage buyer and seller relationships

  • Comply with legal and regulatory obligations

  • Improve our website and services

  • Prevent fraud and financial crime

Where permitted, we may also use your information for marketing purposes relating to our services.

You may opt out of marketing communications at any time.

 

5. Lawful Basis for Processing

Under UK GDPR, we process your personal information under one or more of the following lawful bases:

  • Consent

  • Performance of a contract

  • Legal obligation

  • Legitimate interests

 

6. Data Storage & Security

We take appropriate security measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

Client and enquiry data is securely stored using Apex27 CRM software, which is protected with appropriate security controls and access restrictions.

We regularly review our security procedures to help safeguard personal data.

 

7. Sharing Your Information

We may share your information with:

  • Property portals including OnTheMarket, Home.co.uk and Rightmove

  • Solicitors and conveyancers

  • Mortgage advisers and financial services providers

  • Contractors and service providers involved in property transactions

  • Regulatory bodies where legally required

  • Technology and website service providers

We do not sell your personal information to third parties.

 

8. Anti-Money Laundering Requirements

As estate agents, we may be legally required to verify the identity of clients and undertake anti-money laundering checks.

This may include collecting:

  • Identification documents

  • Proof of address

  • Proof/source of funds documentation

We may use third-party verification providers where appropriate.

 

9. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve user experience and website functionality.

We may also use analytics and advertising technologies including:

  • Google Analytics

  • Meta Pixel

These tools help us understand website traffic, visitor behaviour, and marketing performance.

You can manage cookie preferences through your browser settings or our website cookie banner.

Please see our Cookie Policy for further details.

 

10. How Long We Keep Your Data

We retain personal information only for as long as necessary to:

  • fulfil the purposes outlined in this policy,

  • comply with legal obligations,

  • resolve disputes,

  • and enforce agreements.

Retention periods may vary depending on the nature of the information and legal requirements.

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11. Your Rights

Under UK data protection law, you have rights including:

  • The right to access your personal data

  • The right to correct inaccurate information

  • The right to request erasure of your data

  • The right to restrict processing

  • The right to object to processing

  • The right to data portability

  • The right to withdraw consent

To exercise any of these rights, please contact us using the details above.

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12. Third-Party Websites

Our website may contain links to external websites or property portals. We are not responsible for the privacy practices or content of third-party websites.

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13. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our services.

Any updates will be posted on this page with a revised effective date.

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14. Complaints

If you are unhappy with how we handle your personal information, you have the right to complain to the UK Information Commissioner’s Office (ICO).

Website: Information Commissioner's Office

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Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Shropshire Estate Agents Ltd
1, Montford Bridge

Shrewsbury  

Shropshire 

SY4 1EU 

Email: hello@shropshireestateagents.com
Telephone: 01743 294800

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